Responsible for understanding and documenting technology processes, business processes, team strategies and project issues

Essential Duties and Responsibilities include the following. Other duties may be assigned

Produce written materials including, but not limited to, process related flows, user manuals, technical specifications, installation procedures, test plans, and training guides and materials, as required

Develop proprietary knowledge base articles, document reusable components, prepare Internal training materials, and operating procedures and provide feedback to the Engineering and Development teams

Assist in coordinating the layout and organization of these written materials and support the development and management of a Knowledge Base for End User Support

Conduct internal product demonstrations or provide internal product training to employees

Previous Experience with ISO standards and FDA filing will be a great asset.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

2-4 years of experience writing in a technical environment

Excellent communication skills, knowledge of client/server and web-based applications

Background in working with the following technologies: Windows 2000/2003 Server, Internet Explorer, SQL Server databases, Microsoft Office, and some HTML Editor

Software documentation experience is required

Training experience is an advantage

Comprehension with basic concepts of coding ( Java, HTML, etc) is a plus

BS/BA Technical Communications or English